Technical Support
Sales Engineer

Technical
Support
Sales
Engineer

Description

Secure Group is an international software company with a product line of secure devices, applications, and communication management solutions. Yes, we develop and sell products and solutions for end-to-end encrypted mobile communication.


What drives our development process and business is the ambition to create and deliver solutions for mobile communication that guarantee people’s privacy and keep data out of the reach of hackers, corporate behemoths, and centralized organizations. All of our work is custom and done in-house.


The Position

Secure Group Lab is seeking for a highly talented Technical Support Sales Engineer to function as a critical part of a dynamic team located in Sofia, Bulgaria. We are a fast-paced but casual environment with highly talented peers. The most successful team members are versatile, disciplined and enjoy focusing on new challenges.

The right person for the job is a talented and versatile engineer who is not afraid of selling complex technical solutions and it's the master of offering high-quality enterprise-level assistance to our partners.


Responsibilities

  • Identify, investigate and troubleshoot bugs
  • Responsible for Level 1 Support: managing tickets and creating reports
  • Release management
  • Responsible for Alpha/Beta testing
  • Escalated support management: create and manage Level 2 tickets
  • Key-Account management: responsible for retaining Distributors and Re-Sellers by offering them IT solutions according to their needs and our business goals.
  • Guarantee the best customer support to our partners

Requirements

  • Experience in Level 1 and Level 2 support
  • Previous experience selling complex technical solutions
  • Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
  • Good understanding of networking principals
  • Experience with ticket creation and management
  • Outstanding communication skills
  • Problem solving skills
  • English Level C1
  • JIRA/Confluence knowledge
  • French and/or Spanish is a big plus

Benefits

International Seminars

Company-paid International Seminars

Vast Certification Opportunities

Vast Certification Opportunities

Access to Latest Technologies and Tools

Access to Latest Technologies and Tools

Unlimited Books and Library

Unlimited Books and Library

Online Learning Platforms

Online Learning Platforms

Fun and Educational Team Events

Fun and Educational Team Events

Health Insurance with Extensive Coverage

Health Insurance with Extensive Coverage

Multisport Cards

Multisport Cards

Relax Zones

Relax Zones

Unhealthy Fridays (Barbeque Parties

Unhealthy Fridays (Barbeque Parties)

Relocation Assistance

Relocation Assistance

Breakfast, Lunch & SnacksSnacks

Breakfast, Lunch & SnacksSnacks

Work from Home Opportunities

Work from Home Opportunities

Free & Convenient Parking

Free & Convenient Parking

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